MedPlusislookingforaSeniorApplicationSupportEngineer

	Search \| Site Map \| Customer Login Care360 Physician Portal Care360 Lab Orders & Results eMaxx ChartMaxx Customer Center

Job Openings	email page print friendly

Senior Application Support Engineer - ChartMaxx

Job Summary:

This position is primarily responsible for working with customers to provide support for the company's electronic patient record system, ChartMaxx, including embedded third party software and hardware. ChartMaxx is a mission critical, clienUserver application involving Windows and Web user interfaces, document management, workflow, Oracle, UNIX servers, and hierarchical storage management.

Principal Responsibilities:

Providing timely and accurate telephone support for customers in order to resolve client software/hardware issues. This work requires sophisticated trouble-shooting techniques to isolate and reproduce customer problems.
Where appropriate, design and implement configuration or programming changes necessary to resolve a problem.
Creating support documentation, including FAQ's, technical notes, and documenting all issues and resolutions in our support tracking system.

Required Knowledge, Skills and Abilities:

Strong technical troubleshooting skills for software, hardware, and related network communications.
Strong oral and written communication skills, including the ability to communicate technical information to non-technical users.
Strong knowledge of Windows operating systems and PC hardware.
Strong analytical skills to assess problems or unusual situations and develop solutions

Minimum Qualifications:

Bachelor of Science in Computer Science or equivalent on-the-job experience is preferred.
Experience with development or support of a large, c1ienUserver application.
Minimum 4-5 years experience working with:
Windows Operating systems (Win 2000 & XP)
Technical Customer Support
PC hardware and Peripherals
Networking
Windows servers
Citrix
Web based applications
Windows programming experience desired, but not required.
Occasional travel may be required.

Location

Cincinnati/ Mason, OH

Apply to:

jobs@medplus.com

Home | Careers | Terms of Use | Privacy Policy | Employee Center | Hub Center | Care360 Resource Center | Contact Us

MedPlus, the associated logo and all associated MedPlus marks are the registered trademarks of MedPlus, Inc.,
a wholly owned subsidiary of Quest Diagnostics. Quest, Quest Diagnostics, the associated logo and all associated
Quest Diagnostics marks are the registered trademarks of Quest Diagnostics.
© 2007 MedPlus, Inc. All Rights Reserved.

Job Openings